We are currently looking to recruit an experienced Dialler Manager to join our Sales Management team in Doncaster.
Reporting into the Head of Operations, the main focus of the role will be to deliver all outbound campaign connect rate targets across each business unit through management & coaching of the dialler analyst team.
Work with Operations Managers to understand the outbound objectives and targets
Liaise with Operations on outbound performance issues, taking corrective action to meet performance goals or to increase productivity.
Advise Operations Managers and clients on the effective strategies, including potential alternatives, to maximise the performance of outbound campaigns.
Agree a weekly campaign schedule with IT, MI and Operations, prioritising activities to ensure all campaigns are run effectively.
Build, monitor and maintain all outbound strategies to meet the needs of each business unit.
Chair daily meeting with Operations Managers and PPC managers to review performance, forecast accuracy, sickness levels and outbound performance to devise an action plan as
necessary for the current day/week.
Calculate and manage daily outbound service/customer delivery targets in order to attain weekly and/or monthly targets
Liaise with Managers with regards to issues with performance, adherence and productivity as necessary
Provide consultancy to both Operations and the team leaders on ways to route calls more efficiently & improve outbound campaign performance.
Oversee and review the production of Outbound campaign performance reporting, Adherence & productivity reporting before submission and provide relevant commentary
Produce outbound costing models per agent
Assess performance of outbound campaigns, working with MI team to produce agent specific MI
Ensure that all dialler activity and strategies are compliant with Ofcom regulations.
Apply with CV and cover letter. Please quote 'Dialler Manager' in your email.