Jobs In Harrogate

Customer Services Manager – Doncaster
Our client a large employer located in Doncaster is currently looking to enhance their Customer Care Department and recruit a Customer Services Manager to manage the in-house customer services team.
Key Accountable Areas:

• Implementing the customer care procedure by overseeing and monitoring the accurate recording, and timely resolution, of customer complaints/concerns/claims received directly from tenants, and via site teams, clients and out-of-hours service provider

• Implementing the customer maintenance procedure by overseeing the monitoring of defects ensuring they are completed within agreed timescales;

• Providing general support to the department such as reviewing and developing internal processes to ensure high levels of customer service.
You will be able to demonstrate the following:

• Experience in a customer services or similar role

• Excellent communication skills with the ability to motivate and develop the Customer Services team

• Competent working knowledge of Word and Excel

• Ability to work as part of a team

• Effective planning and organisational skills

• A self-motivated and conscientious approach

The salary is negotiable and will be dependant upon experience approx £18 to £ 25 K

To apply please email your cv to claire@stratecbusiness.co.uk

Add to Hot Jobs Printer Friendly Version